NDIS Knowledge Base
How to Choose the Right NDIS Provider in Perth & WA
Choosing the right NDIS registered provider in WA is an important decision. The provider you choose can play an important role in your everyday life, independence, community participation and progress towards your NDIS goals.
With many providers offering different services across Western Australia, it can be difficult to know which provider is right for you.
The best provider isn’t necessarily the biggest provider. It is the provider that understands your needs, respects your choices and provides support that aligns with your goals.
What Is an NDIS Registered Provider?
An NDIS registered provider is a provider registered with the NDIS Quality and Safeguards Commission.
Registered providers must meet requirements relating to the quality and safety of NDIS services. You can check whether a provider is registered through the official NDIS Provider Register.
👉 Check an NDIS Registered Provider:
NDIS Quality and Safeguards Commission – Find a Registered Provider
The NDIS also provides a Provider Finder where participants can search for registered providers by location, provider name and registration group.
👉 Find an NDIS Provider:
NDIS Provider Finder
1. Start With Your NDIS Goals
Before choosing a provider, think about what you want your support to help you achieve.
Your goals might include:
- Becoming more independent at home
- Building everyday living skills
- Getting involved in your community
- Improving confidence and social participation
- Finding suitable accommodation or SIL support
- Developing employment or education skills
- Getting assistance with personal care
- Maintaining your home and everyday environment
A good provider should take the time to understand your goals rather than simply focusing on delivering a service.
2. Check What Services the Provider Offers
Every NDIS provider is different.
Before making a decision, check whether the provider offers the specific supports you need.
Depending on your plan and circumstances, this could include:
- Daily living and personal support
- Community participation
- Support Coordination
- Plan Management
- Supported Independent Living (SIL)
- Transport assistance
- Skills development
- Employment and education support
- Cleaning
- Gardening
- Accommodation support
The NDIS Provider Finder allows participants to search by registration group and location, which can help narrow down suitable providers.
3. Look for Experience and Understanding
Experience matters, but so does the provider’s ability to understand you as an individual.
Before choosing a provider, ask questions such as:
Have you supported people with similar needs?
Do your support workers have relevant experience?
How do you match support workers with participants?
How do you respond if my support needs change?
The right provider should be willing to listen and clearly explain how they can support you.
4. Choose a Provider That Respects Your Choice and Control
Your NDIS supports should be centred around your choices.
The NDIS recommends researching providers, checking reviews and meeting providers before deciding who you want to work with.
Don’t feel pressured to choose the first provider you contact.
Take your time. Ask questions. Compare your options.
Most importantly, choose a provider where you feel respected, safe and comfortable.
5. Ask About Communication
Good communication can make your support experience much easier.
Ask how the provider communicates with participants and families.
For example:
- Phone
- Face-to-face meetings
- Online meetings
- Regular support updates
You should also know who to contact if you have a question, concern or change in your support requirements.
The NDIS recommends discussing your preferred communication methods with your provider.
6. Understand the Service Agreement
Before starting services, take the time to understand your service agreement.
A service agreement can explain what you and your provider have agreed to, including the supports you will receive, costs and how changes can be made. The NDIS recommends having a service agreement with your provider.
Before signing, make sure you understand:
- What services will be provided
- How often support will be provided
- The agreed rates
- Cancellation arrangements
- How changes can be requested
- How to provide feedback or raise concerns
If something isn’t clear, ask the provider before signing.
7. Check Reviews and Reputation
Online reviews can help you learn about other people’s experiences.
You can also ask trusted people, family members, Support Coordinators or other professionals for recommendations.
However, don’t choose a provider based only on reviews.
Consider the provider’s services, communication, experience, availability and whether they are suitable for your individual needs.
The NDIS recommends researching providers and checking reviews as part of the selection process.
8. Check Location and Availability
A provider may offer the services you need but may not have availability in your area.
Before starting, ask:
Do you support participants in my suburb?
How quickly can support start?
Do you have suitable support workers available?
Can you provide regular ongoing support?
This can be particularly important if you need regular support or live in a regional or remote area.
Why Choose 7 Days Care WA?
At 7 Days Care WA, we understand that choosing a provider is about more than simply finding someone who offers a service.
It’s about finding a team that listens, communicates and works with you towards your goals.
We provide NDIS support across Perth and surrounding areas, with services designed around individual participant needs.
Our support services can include:
- Daily living and personal support
- Community participation
- Supported Independent Living
- Support Coordination
- Plan Management
- Transport
- Skills and employment support
- Cleaning
- Gardening
- Accommodation support
We also work with participants, families, Support Coordinators, Plan Managers and other professionals to help create a coordinated support experience.
Looking for an NDIS Provider in Perth or WA?
If you’re looking for an NDIS registered provider in WA, we’re happy to have a conversation about your support needs.
You can contact 7 Days Care WA to discuss your goals, ask questions about our services and find out whether we may be a suitable provider for you.
You don’t need to make a decision before you have the information you need.
